Insights
The malicious insider: when the threat already has a login
Most people are honest, and most insider incidents are accidents (see The accidental insider). But a small number of people deliberately misuse the access their job gives them, and because they are already inside, the usual defences don't apply. There is no phishing email to spot and no firewall to get past.
What drives them
- Grievance: a passed-over promotion, a dispute, a dismissal.
- Money: selling data or access, or committing fraud.
- Coercion or recruitment: criminal groups have openly advertised for insiders at large companies and telecommunications providers, offering payment for access.
- Taking work with them: customer lists and designs that "belong to me" on the way to a competitor.
When the risk peaks
The dangerous windows are predictable: resignations, terminations, disputes, restructures, and the weeks after someone has left. In one well-documented case, a former Cisco employee used access that still worked months after he resigned to delete hundreds of virtual machines, taking down a service for thousands of customers. He was prosecuted. The lesson is about the access, not the person.
Effort to defend: high, but the controls are ordinary
You can't make people trustworthy with technology. You can make sure one person's worst day is survivable:
- Least privilege: people get the access their job needs, and no more. Review it when roles change.
- Separation of duties: no one person can both set up a new supplier and approve its payment, or both change a record and approve the change.
- Offboarding the same day: access removed before, or as, someone is told. Shared passwords changed. Keys, tokens and remote access revoked. A checklist, not memory.
- Logging you actually look at: unusual bulk downloads, access at odd hours, data copied to personal email or USB.
- Backups the insider can't delete: separate credentials, with offline or immutable copies.
- Treat people well. Fair process, clear expectations and a way to raise grievances reduce the motive, which is the one thing a technical control can't touch.
Sources
- Microsoft Security (2022): DEV-0537 criminal actor targeting organizations for data exfiltration and destruction
- US Department of Justice (2020): San Jose Man Sentenced To Two Years Imprisonment For Damaging Cisco's Network
- BleepingComputer (2020): Ex-Cisco engineer who nuked 16k WebEx accounts goes to prison